In setting our targets for 2011/12, we are aligning CR with Grainger’s commercial priorities and demonstrating our commitment to becoming a sustainability leader in the UK residential sector.
In 2012/13, we will focus on five strategic areas related to our core business purpose and strategy. These build on priority themes outlined by our CEO, Andrew Cunningham.
We need to influence the political and legislative environment in which we operate to protect against risk and threats to market opportunities.
If we are to manage future external risks to our business, we need to understand more about the characteristics of our assets.
This is a major area of focus in terms of managing costs, minimising risks and delivering service to our customers.
We are moving to a business environment where our customers have choice (PRS) and we need to focus on customers in a different (progressive) way than we have in the past.
Our investors and other stakeholders are increasingly demanding that we are transparent about what we do and how we perform. Communication of our CR activities and achievements is also important in ensuring that we are recognised as aspiring leaders in this area.
We commit to managing our CR risks and opportunities through the actions below.
- Improve Grainger's (UK and Germany) process and accuracy for measuring and managing tenant satisfaction with a robust baseline to be used from 2013/14.
- Define the in-house customer-focused value, skills and behaviours necessary to enable Grainger to meet its customer needs.
- Identify and respond to current and future customer needs through research and customer profiling for property and asset management.
- Include clauses on environmental, social and service quality criteria and reporting in all major supplier contracts.
- Train managing agents on raising H&S and environmental standards.
- Increase to EPC level E or above 10 Assured Shorthold Tenancy (AST) units and 10 Regulated units that are currently F or G rated. Minimum target, which may be extended if initial results are positive.
- Partner with Green Deal providers to test Green Deal on at least 10 Grainger units in 2013.. Initial target, which may be exceeded if pilot is successful.
- Model the financial impact of key sustainability risks such as carbon price on Grainger's business.
- Report on global Scope 1 and 2 Greenhouse Gas (GHG) emissions in line with the requirements of UK mandatory reporting regulation.
- Continue improving Grainger's GRESB score year on year in 2013 and 2014.
- Earn an EPRA sustainability award for 2012/13 report.