Performance

Responsibility to Stakeholders

Managing stakeholder relationships to achieve transparency understanding and trust

We have a responsibility to act in the long-term interests of our stakeholders and doing so makes Grainger a more successful and respected business. We have a wide range of different stakeholders with whom we seek to maintain positive and mutually benefi cial relationships.

What we want to achieve: We want our stakeholders to fully understand the nature of Grainger’s business activities and be confident that we take our environmental and social responsibilities, as well as economic, seriously.

Why it matters: Externally, Grainger can improve its public image and learn from others by communicating openly. Internally, we aim for employees to feel challenged and valued in their work.

Our performance this year:

• We ensured that our contractors and managing agents are operating in line with Grainger’s health and safety standards by completing a series of H&S audits. We are aiming to incorporate environmental criteria into this auditing process in 2011/12.

• We are in the process of launching a new intranet site focused on improving the health and wellbeing of our employees. The launch involves a pedometer challenge for staff. This project was unfortunately delayed during the year due to our focus on an online e-benefits portal for staff.

• We demonstrated our commitment to transparency by aligning our full online 2010/11 CR report with the requirements of GRI level C.

Case Studies

				Process of auditing managing agents and major contractors against H&S criteria Grainger's robust audit process ensures our managing agents and contractors meet their legal requirements and Grainger’s own health and safety standards.
				Aldershot Urban Extension: Rushmore Borough Council – Councillor Peter Moyles The depth of consultation Grainger undertakes in the initial stages of a project is key to creating a success for all stakeholders.