Grainger has identified its priority stakeholder groups by assessing which groups had the most impact on our business and which groups were impacted the most by our business. These groups are shown below:
Our investors are fundamental to the success and longevity of our business. As a public listed company, Grainger has a range of equity investors. We also manage one of the UK's largest residential investment funds on behalf of investors and ourselves.
We are committed to providing attractive investment returns, delivered with the highest ethical standards. We regularly engage with investors to understand their views on Grainger and how we can improve our communications.
Third party administered surveys on an anonymous basis
Programme of analyst/investor presentations
Improved Corporate Reporting, including investor relations website
Corporate Responsibility reports
Response to investor surveys, including, for example Carbon Disclosure Project
We work closely with our development and investment partners. Our commitment to transparency and openness means we share the risks and rewards of our projects and learn from each others’ expertise.
Our joint venture partners and prospective partners are increasingly showing interest in our CR approach, just as we are keen to understand their social, environmental and economic performance.
As the UK’s largest residential landlord, we have a duty to share our unique expertise with policy-makers on a national and regional level.
Engaging with government increases the value we can deliver to shareholders and advances sustainability policies on a national scale.
|On an ad hoc basis|
Direct consultation via face-to-face meetings, letters, consultation responses or other public policy research.
Indirect consultation through industry bodies
Responding to phone and email enquiries
Grainger is always open to dialogue with NGOs and strives to build close working relationships with charity partners, such as Business in The Community (BITC).
We welcome the views of NGOs and seek to incorporate them into our business activities as appropriate.
We have close links with a range of industry bodies, including the House Builders Federation, The Association of Residential Letting Agents, The Royal Institute of Chartered Surveyors and The European Public Real Estate Association. Grainger continues to work closely with the British Property Federation (BPF).
We also seek to actively participate in industry research.
Below is a sample of industry committees and task forces in which Grainger participates.
|British Property Federation|
Residential Management Committee
REIT Working Group
Planning Committee (Associate)
|Home Builders Federation|
|Urban Land Institute||UK Residential Council|
The media is the primary channel through which our company is represented to the public. We manage this relationship to foster transparency and trust
A positive relationship will ensure that our public image is protected and Grainger is fairly and accurately represented.
|On an ad hoc basis|
Targeted public relations including press releasesResponding to phone and email enquiries
We take a long term approach to investing in places and creating communities.
We make efforts to engage extensively with community representatives where we are undertaking development work. We utilise an internal guide to working effectively with communities where we hold significant property assets or plan to carry out major works. This guide is based on industry best practice.
|On a project by project basis|
Meetings, letters, our website and targeted public relations during development projects, including:
Participation in local organisations and community groups
The residents of our properties are very important to us, as they are the heart of our business. We have a duty to delivery high quality, reliabe tenant services. We employ a variety of tenant management methods, selecting the most appropriate for each tenany type.
We aim to provide excellent service to tenants and continually engage with them to learn how we can do better.
Out-of-hours emergency helpline
Tenant information website (due to be launched in autumn 2011)
Online residents’ forums
|Daily during office hours|
Access to property managers via telephone, email and SMS
|Beginning of each new tenancy|
Tenant welcome packs including tenant guide
Tenant satisfaction survey (for shorthold tenants)
When a repair is reported
Repair response satisfaction survey (for monthly tenant samples)
|End of each tenancy||Tenant satisfaction survey (for shorthold tenants)|
We are committed to the health and wellbeing of our employees and strive to create a working environment where they feel motivated.
Just over 270 employees work out of six offices in the UK and one in Frankfurt, Germany to support Grainger’s residential investment, management, refurbishment and development activities. We aim to attract and retain talent by establishing a reputation as an excellent, exciting workplace.
Grainger Intranet with internal news and industry news.
Visibility programme – each executive hosts breakfast meetings with junior staff members and commits to visit each office at least once a year
Grainger Gazette internal newsletter
Executive address on business performance
Corporate Responsibility Innovation Day
We aim to build long-term relationships with our contractors and suppliers. We are committed to the prompt settlement of accounts and we support our business partners by guiding them through the demands of environmental and Health & Safety legislation. We also work with our suppliers to raise their standards of environmental performance and social responsibility.
Grainger is proud to work with a number of small, local contractors as well as larger, national companies and believes that by procuring locally, we add significant value to local communities.