Stakeholders

Our investors are fundamental to the success and longevity of our business. As a public listed company, Grainger has a range of equity investors. We also manage one of the UK's largest residential investment funds on behalf of investors and ourselves.

We are committed to providing attractive investment returns, delivered with the highest ethical standards. We regularly engage with investors to understand their views on Grainger and how we can improve our communications.

We work closely with our development and investment partners. Our commitment to transparency and openness means we share the risks and rewards of our projects and learn from each others’ expertise.

Our joint venture partners and prospective partners are increasingly showing interest in our CR approach, just as we are keen to understand their social, environmental and economic performance.

We rely on the support of local authorities and planning departments to be a successful developer. Grainger is committed to engaging in open dialogue with local authorities about our ideas and plans for developing spaces and to working collaboratively to achieve positive solutions.

We believe that social, economic and environmental value are mutually enhancing when creating new communities. This is central to the success of our relationships with local authorities and allows us to generate profit while being a responsible partner in the community.

As the UK’s largest residential landlord, we have a duty to share our unique expertise with policy-makers on a national and regional level.

Engaging with government increases the value we can deliver to shareholders and advances sustainability policies on a national scale.

Grainger is always open to dialogue with NGOs and strives to build close working relationships with charity partners, such as Business in The Community (BITC).

We welcome the views of NGOs and seek to incorporate them into our business activities as appropriate.

We have close links with a range of industry bodies, including the House Builders Federation, The Association of Residential Letting Agents, The Royal Institute of Chartered Surveyors and The European Public Real Estate Association. Grainger continues to work closely with the British Property Federation (BPF).

We also seek to actively participate in industry research.

Below is a sample of industry committees and task forces in which Grainger participates.

The media is the primary channel through which our company is represented to the public. We manage this relationship to foster transparency and trust

A positive relationship will ensure that our public image is protected and Grainger is fairly and accurately represented.

We take a long term approach to investing in places and creating communities.

We make efforts to engage extensively with community representatives where we are undertaking development work. We utilise an internal guide to working effectively with communities where we hold significant property assets or plan to carry out major works. This guide is based on industry best practice.

The residents of our properties are very important to us, as they are the heart of our business. We have a duty to delivery high quality, reliabe tenant services. We employ a variety of tenant management methods, selecting the most appropriate for each tenany type.

We aim to provide excellent service to tenants and continually engage with them to learn how we can do better.

We are committed to the health and wellbeing of our employees and strive to create a working environment where they feel motivated.

Just over 270 employees work out of six offices in the UK and one in Frankfurt, Germany to support Grainger’s residential investment, management, refurbishment and development activities. We aim to attract and retain talent by establishing a reputation as an excellent, exciting workplace.

We aim to build long-term relationships with our contractors and suppliers. We are committed to the prompt settlement of accounts and we support our business partners by guiding them through the demands of environmental and Health & Safety legislation. We also work with our suppliers to raise their standards of environmental performance and social responsibility.

Grainger is proud to work with a number of small, local contractors as well as larger, national companies and believes that by procuring locally, we add significant value to local communities.