"Grainger will become a more resilient business thanks to our CR strategy and by being aware of and managing the risks and opportunities arising from the changing environment and growing political and social pressures.” Dave Butler, Director Corporate Affairs and IT.
Our CR Strategy, 'ETHOS', was developed in 2009 to align CR with our business priorities. ETHOS is built to address the long-term risks and opportunities affecting our business. The overall purpose is to make Grainger a resilient business which we define as our ability to:
- Manage risk
- Maintain income streams
- Protect value in a low growth, low carbon environment
Each year we identify immediate risks and opportunities that we carefully address through annual targets. Over the last two years, our approach to delivering our CR strategy has evolved to include the use of benchmark key performance indicators (KPIs) as well as annual targets. While annual targets help Grainger to address risks and opportunities that are new or which the company hasn’t focussed on previously, benchmark KPIs set minimum standards that we aim to meet every year, often as one-time CR targets mature into business-as-usual operations.
Numerous policies and procedures underpin our CR strategy. These are available on the Policies and Principles page of our website.