Progress Against Targets

  1. Target Chart

KPI's

  1. Boiling Efficiency Rating
  2. Code for Sustainable Homes
  3. EPCs
  4. Warmfront Surveys
  5. Tenant Satisfaction

Case Studies

  1. Energy efficiency of housing
  2. Fighting tooth and nail for local improvements

Future Commitments

2010 Performance

KPI's

Tenant Satisfaction

Our success depends on the opinions and decisions of our tenants. In this context, it is encouraging that we continue to achieve high levels of customer satisfaction. We will continue to monitor these trends closely in 2011 and improve customer engagement.

/tenantsatisfaction