2010 Performance

Responsibility to Stakeholders

Managing stakeholder relationships to achieve transparency understanding and trust

We have a responsibility to act in the long-term interests of our stakeholders and doing so makes Grainger a more successful and respected business. We have a wide range of different stakeholders with whom we seek to maintain positive and mutually benefi cial relationships.

We invested in our stakeholder relationships this year by undertaking an unprecedented level of employee training, achieving FTSE4Good listing for our investors and assessing our contractors’ health and safety. We simplifi ed tenant communication and specifi ed suitable channels (e.g. letter, text, phone) for each tenant group. In 2010/11, we will continue to support the health and safety of our contractors and managing agents. Grainger is committed to being a healthy workplace and next year we will continue to implement a wellbeing programme for employees.