2010 Performance

Protecting Assets and Income

Proactive management of CR risks and opportunities to protect income streams

The introduction of new legislation is one of the largest sustainability risks facing Grainger. We will continue to be proactive in preparing for new legislation such as ‘zero carbon’ homes by 2016, by aiming, wherever practicable, to build homes to a standard one year in advance of building efficiency codes.

In 2010/11, we will undertake a programme of work to assess how our portfolio would be affected by a variety of sustainability risks including mandatory energy efficiency standards for private rented housing, changing flood patterns based on climate change modelling and economic deprivation trends. We intend to integrate the findings from this exercise into our long-term corporate risk management and sustainability strategy and use this experience to influence future government policy.

We will also evaluate how we can seize the range of opportunities presented by feed-in-tariffs for renewable energy generation.

Customers are at the heart of Grainger’s business; our success depends on their opinions and decisions. In this context, it is encouraging that we continue to achieve high levels of customer satisfaction. We will continue to monitor these trends closely in 2011 and improve customer engagement through a focus on the specific needs of customers in different tenures.